Helpdesk
If an issue occurs, you can contact our team using our Service Portal or read up on help topics in our KMS. All of this is designed to make communication simple and easy.
Exceptional customer experiences, every time
Ensuring your customers are delighted with the service they receive will help you stay ahead of your competition and meet the demands of the modern day user. Very often growing businesses of all sizes neglect existing customers as they focus on acquiring new business, this causes existing customers to quickly become dissatisfied with service.
Finding an expert UK based customer support helpdesk really can be the difference between success and failure for your business. An amazing customer service experience drives customer loyalty – customer retention is 5x cheaper than customer acquisition after all!
At WeDo: Digital, there is nothing more important to us than supporting our clients. Available 08:00-18:00, Mon-Fri, our dedicated customer success team handle all of your support enquiries, ensuring timely support when troubleshooting your issues, all bound by stringent SLAs. We love helping our clients, and handle every ticket with a smile on our faces.
Our team are relied upon by a number of different customers across a varied range of sectors, through our state-of-the-art support portal which is accessible 24*7, anywhere, and from any device.
Our Support services
Maintenance
Maintaining your digital assets on an ongoing basis is critical to your business performance. WeDo Digital’s customer success team work closely with clients to continue supporting and evolving their key platforms.
Monitoring and performance
By exploiting modern-day automation and alerting frameworks, we ensure our clients’ platforms are safe and performant, long after release.
IT services
We can take on the burden of your BAU IT support, ranging from O365 setup to network implementation. Our specialist team can handle the day-to-day operations of your IT infrastructure.
WeDo: Digital are ready and enabled to build your solution
Understanding your requirements and objectives is important to us. We listen and work together to create products for your business.