Maintenance
Maintaining your digital assets on an ongoing basis is critical to your business performance. WeDo: Digital’s customer success team work closely with clients to continue supporting and evolving their key platforms.
When performance matters
Maintaining your digital assets on an ongoing basis is critical to your business performance. It keeps your IT estate athletic, ensuring you can deal with developing technology and the changing business environment.
The long lifespan of software depends on its ability to be upgraded, especially the need to bug fix, enhance (and clean up) functional capabilities, and generally improve performance to mitigate the deterioration risk.
WeDo: Digital’s customer success team work closely with clients to continue supporting and evolving their key platforms. Our ongoing maintenance services include planned outage management, critical (and scheduled) updates, and amending any software dependencies. We keep documentation up to date, code optimised, and ensure that for the life of developing the platform, our clients have a secure and performant solution.
Our Support services
Helpdesk
If an issue occurs, you can contact our team using our Service Portal or read up on help topics in our KMS. All of this is designed to make communication simple and easy.
Monitoring and performance
By exploiting modern-day automation and alerting frameworks, we ensure our clients’ platforms are safe and performant, long after release.
IT services
We can take on the burden of your BAU IT support, ranging from O365 setup to network implementation. Our specialist team can handle the day-to-day operations of your IT infrastructure.
WeDo: Digital are ready and enabled to build your solution
Understanding your requirements and objectives is important to us. We listen and work together to create products for your business.